Gift Certificates and Gift Cards -- Frequently Asked Questions

Buying a Gift Certificate:

• What is an Amazon gift certificate?
• How do I order a gift certificate?
• When will the gift certificate arrive?
• How do I print a gift certificate at home?
• Are you getting an error message when you try to print your Print Gift Certificate from Your Account?
• What do Amazon gift certificates look like?
• Do I have a choice of designs?
• Can I order a large number of gift certificates at once?
• How do I view or cancel a scheduled e-mail gift certificate?
  
• How do I order multiple gift certificates?
  

Using Your Gift Certificate or Gift Card:

• How do I use my gift certificate/card?
• Can I use my Amazon gift certificate/card on other websites?
• Can I resend a gift certificate if the recipient has lost it or if it has been sent to the wrong address?
• I'm having trouble using my gift certificate/card to place an order. What's happening?
• What happens to the rest of my gift certificate/card if I don't use it all at once?
• What are the restrictions for using an Amazon.co.uk gift certificate/card?

What is an Amazon gift certificate?

Amazon.co.uk gift certificates can be used to buy almost any item sold on Amazon.co.uk and our affiliate website, Javari.co.uk. See What are the restrictions for using an Amazon.co.uk gift certificate? for details.You can buy gift certificates for any amount up to £500.00, and print your gift certificates from home or send them by e-mail or physical mail anywhere in the world. If you've received a gift certificate, once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases.

How do I order a gift certificate?

Amazon.co.uk offers you multiple ordering options and gift card types so you can choose the one that's best for you.

1. Go to our gift certificates page.
2. Click the Buy now button for the type of gift certificate you want to purchase (e-mail, print at home, or paper gift certificate via mail).
3. Choose a design and enter the desired gift certificate amount, a personalised message and delivery information if requested.
   
4. Click the Add to Order button. The gift certificate will be added to the "Gift Certificate Order" box at the top right of the gift certificate ordering page. You might need to scroll up or to the right to see it, depending on your screen size. Note: the gift certificate is not added to your shopping basket.
   





5. If you'd like to order another gift certificate before checking out, complete the order form again and click the Add to order button. When you're finished adding gift certificates to your order, click the Proceed to Checkout button in the Gift Certificate Order box, at the top right-hand side of the gift certificate ordering page.
6. Sign in with your Amazon.co.uk account e-mail address and password.
7. Provide payment information for your purchase and click the Continue button.
   Note about payment method selected: Remember the payment method you used for your order. If you need to print a "Print at home" gift certificate or resend an e-mail gift certificate, you'll be asked to verify the payment method used for the original purchase. See Note on Payment Verification.
8. Review your order and click the Place your order button to complete your purchase.

We'll send you an e-mail confirmation once you have placed your order.You can order up to 400 gift certificates at a time. To learn more about ordering in bulk, see Ordering Multiple Gift Certificates.

When will the gift certificate arrive?

• E-mail gift certificates: Generally arrive within 15 minutes of being ordered. However, please note that this is an estimate. If you wish, you can also specify a delivery date up to one year in advance of the purchase date. Note: You'll be charged 1-2 days before your e-mail Gift Certificate is delivered if you schedule a future delivery date. We'll send you an email reminder when the delivery date nears.
  
  
• Print at Home gift certificates: You can print your Amazon.co.uk gift certificate from the Order Summary in Your Account. We'll display a Print gift certificate(s) button when your gift certificate is ready. Printable gift certificates are available to print shortly after we process your payment. On rare occasions, it could take up to 15 minutes before your gift certificate is ready to print.
  
  
• Paper gift certificates: Arrive by post 5 to 7 business days after you submit your order.

How do I print a gift certificate at home?

To view your gift certificate Order Summary in Your Account:

Select one of the three ways listed below to access your gift certificate Order Summary where the Print gift certificate(s) button appears.

• Thank You screen: A link to "View your order and print your Amazon.co.uk gift certificate(s)" appears on the order confirmation screen.
  
  
• Gift Certificate Ready e-mail: When your gift certificate is available for printing, we'll send you an e-mail to let you know it is ready. The e-mail contains a URL that goes directly to the gift certificate Order Summary in Your Account.
  
  
• Your Account: You can navigate to the Order Summary by visiting Your Account at www.amazon.co.uk/youraccount, clicking the button "Your Orders," and clicking on the View order button on the gift certificate order.
  

To print your gift certificate:

1. Visit the Order Summary in Your Account at www.amazon.co.uk/youraccount.
2. On the gift certificate Order Summary, click the Print gift certificate(s) button. If the button isn't available, your gift certificate is still processing. If you wait a few minutes and refresh the page, the button should appear.
3. Verify the payment card used for the purchase. You will not be charged again for the purchase, but payment card verification is a required security step before printing your gift certificate.
4. Click the Print Certificate button on the gift certificate screen. Your gift certificate will download, open and print in Adobe Acrobat Reader.

Note on Payment Verification: When you enter a payment method at the time of order, the name and card number you enter should exactly match the information on the card you are using, including spaces and stops for initials. Then, when you are asked to verify the payment method used for the printable gift certificate, the name and card number must exactly match the information you entered at the time of purchase (which should also exactly match the information on the physical card). If you enter variations of the name anywhere during the process, you may encounter problems verifying your payment and printing your gift certificate. If you are uncertain about how the name appears, you can view the cardholder name as you entered it by clicking on the "manage your payment methods" in the Payment & GC section of Your Account at www.amazon.co.uk/youraccount.

You can print your gift certificate as many times as needed, but the code it contains can only be redeemed once. When the gift certificate has been redeemed to an Amazon.co.uk account, the Print gift certificate(s) button will no longer be available in the Order Summary.

Are you getting an error message when you try to print your Print Gift Certificate from Your Account?

If so, please try to print the Gift Certificate via the link you received in 'Your gift certificate order is ready to print' e-mail.

If you still experience issues, please contact Customer Service.

What do Amazon gift certificates look like?

Do I have a choice of designs?

Note: You must have JavaScript installed and enabled on your web browser to see available design options.

Can I order a large number of gift certificates at once?

How do I view or cancel a scheduled e-mail gift certificate?

1. Visit Your Account www.amazon.co.uk/your-account
2. Sign in when prompted.
3. Click "manage scheduled e-mail gift certificates" in the payment section.
4. Click the "view or cancel order" button.
5. The delivery date is displayed at the top of the order summary. Click the Need to cancel this order? button and then click the Cancel Order button on the next page.
   

How do I use my gift certificate/card?

If you're not ready to make a purchase: You can redeem the gift certificate/card to your account.

If you're placing an order through the Shopping Basket: Enter the code on the order form and click "Apply":

If you're placing an order with 1-Click: Click the "Review or edit your 1-Click orders" link that you'll see after clicking the Buy now with 1-Click button:

Then, enter the code in the Payment section on the next page:

Please note that you will need to apply your gift certificate/card to your 1-click order manually or your default payment card will be charged. Read more about Ordering with 1-Click.

Can I use my Amazon gift certificate or gift card on other websites?

Javari.co.uk has joined forces to operate an online store powered by Amazon.co.uk's e-commerce platform. The site features the full selection of shoes and accessories available at Amazon.co.uk.

For your convenience, Javari.co.uk will recognise when you have an existing account with Amazon.co.uk. You can also use Amazon gift certificates/cards or an existing gift certificate/card balance for purchases on Javari.co.uk - your Amazon gift certificate/card balance is shared between both websites. As long as you use the same e-mail address and password to log into your accounts, you'll see the same balance available for purchases.

Can I resend a gift certificate if the recipient has lost it or if it has been sent to the wrong address?

Yes, you can resend any unredeemed gift certificates through Your Account. Locate the gift certificate order in your order summary - the resend option will be available in the order details. You will be able to send the gift certificate again to the same e-mail or postal address or enter alternatives. Once you have reviewed  the details of your new gift certificate, we will send a new claim code to the address provided. The original gift certificate claim code will be rendered invalid.

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I'm having trouble using my gift certificate/card to place an order. What is happening?

Are you receiving an error message that says the gift certificate/card has already been redeemed?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, and you don't need to enter the claim code again. To confirm that the funds are already on your account, check your current gift certificate/card balance through Your Account. If the funds don't show up there, you might have more than one Amazon.co.uk account; please contact us.

If your gift certificate/card will not work when placing an order with a Marketplace seller, this means that the seller is not configured to accept gift certificates.

If either of the above don't seem to be the issue, check the Terms and Conditions to make sure your order meets the rules and restrictions for paying with a gift certificate/card.

What happens to the rest of my gift certificate or gift card if I don't use it all at once?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order. Please be aware that the original expiration date applies to any unused funds.

When you place your next order, make sure the box on the order form that says "Use your gift and promotional balance?" is checked. If your order total is more than your gift certificate/card funds, you'll need to pay for the rest with a payment card.

You should see the gift certificate/card funds reflected in the cost summary. If the funds don't show up there and your gift certificate/card hasn't expired, you might have more than one Amazon.co.uk account; please contact us.

What are the restrictions for using an Amazon.co.uk gift certificate or gift card?

Please read our Terms and Conditions for a full list of rules and restrictions.

How do I order multiple gift certificates?

E-Mail, Print-at-Home and Paper Gift Certificates

• To send multiple gift certificates in the same amount to the same address (e-mail or physical address), change the Quantity field in the order form.
• To send gift certificates in varying amounts, or with different designs, messages or 'to' and 'from' information, fill out the order form and click Add to Order for each different gift certificate you'd like to buy.
• To send identical e-mail gift certificates in the same amount to multiple e-mail addresses, choose the 'Send to more people' link on the order form and enter the e-mail addresses into the space provided (separated by commas or semicolons, or with each address on a new line).